Terms and conditions

GENERAL CONDITIONS OF SALE
The offer and sale of products on the website www.quadrashop.it are governed by these General Conditions of Sale. Customers are required to carefully read these General Conditions of Sale before placing their purchase order. Placing a purchase order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and the information contained in the Order Form. Once the online purchase process has been completed, Customers are required to print and retain these General Conditions of Sale and the relevant Order Form, having already reviewed and accepted them.

1. Object
1.1 These General Terms and Conditions of Sale govern the online sale of products via the e-commerce service at www.quadrashop.it. 1.2 The products sold on the site can be purchased and delivered exclusively to the countries indicated on the Order Form. Any orders for shipments outside these countries will be automatically rejected during the Order processing process.

2. Subjects
2.1 The products are sold directly by the company Luxe Please Srl. with registered office in Via Melo da Bari, 101/105, 70121 - Bari (BA) - Italy/VAT number 07751290722 (hereinafter “Luxe Please srl” or “Seller”).
For any information requests, please email customerservice@luxeplease.it.
by phone: 0883484088
by post to the following address: Luxe Please Srl Via Melo da Bari, 101/105, 70121 - Bari (BA) - Italy
2.2 The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.3 The product offers on the website www.quadrashop.it are intended exclusively for adult customers. If you are under 18, you must first obtain the consent of one of your parents or legal guardian to purchase from the website www.quadrashop.it. Remember: this always applies, not only to our website, but to all websites you visit online: when browsing the internet, you see or are asked for information that you don't understand or that isn't clear to you, always ask your parents for assistance. By placing an Order through this website, you guarantee that you are 18 years of age or older and have the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from entering false and/or invented and/or fictitious names in the online order process and in further communications. The Seller reserves the right to legally pursue any violation or abuse, in the interest and for the protection of all consumers.
2.5 By accepting these Conditions of Sale, the Customer also releases the Seller from any liability arising from the issuance of incorrect tax documents due to errors in the data provided when placing the online Order, the Customer being solely responsible for their correct entry.

3. Sales via e-commerce service
3.1 An online sales contract means a distance contract for the sale of movable goods (hereinafter Products) entered into between the Customer and Luxe Please Srl, as Seller, within the scope of an electronic commerce service organised by the Seller who, for this purpose, uses the remote communication technology known as the Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must complete the Order form in electronic format (hereinafter the Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains:
a reference to these General Conditions of Sale;
information and images of each Product and the relative price;
the payment methods you can use;
the delivery methods of the purchased Products and the related shipping and delivery costs;
a reference to the conditions for exercising your right of withdrawal;
the methods and times for returning purchased products.
3.4 Although www.quadrashop.it constantly takes measures to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including the adoption of every technological solution possible to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution of the computer you are using. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products displayed on the Site due to the aforementioned technical reasons, since such representations are merely for illustrative purposes.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the accuracy of the data relating to the Order itself.
3.7 The language available for concluding the contract with the Seller is Italian and the applicable law is Italian law.
3.8 Once the contract has been concluded, the Seller will take charge of the Order for its fulfillment.

4. Order Evasion
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in his relations with the Seller, these General Conditions of Sale.
4.2 Once the contract has been concluded, the Seller will send the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 The Seller reserves the right, before sending the Order Confirmation, to request further information from you via email or the telephone number indicated by the Customer regarding the Order sent over the Internet.
4.4 The Seller may not process purchase orders that do not provide sufficient guarantees of solvency, are incomplete, or are incorrect, or if the products are unavailable. In these cases, we will inform the Customer by email that the contract has not been concluded and that the Seller has not fulfilled the Order, specifying the reasons. In this case, the amount previously committed to the Customer's payment method will be released.
4.5 If the products presented on the website are no longer available or on sale after the Order has been sent, the Seller will promptly inform you, and in any case within thirty (30) working days from the day after the Customer has sent the Order to the Seller, of the possible unavailability of the ordered Products. In this case, the sum previously committed to the Customer's payment method will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 Luxe Please srl reserves the right to refuse orders from a Customer with whom it is involved in a legal dispute relating to a previous Order. This applies equally to all cases in which Luxe Please srl deems the Customer unsuitable, including, but not limited to, previous violations of the terms and conditions of the online purchase contract on the Site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activity of any kind.

5. Sales prices
5.1 Unless otherwise specified in writing, all Product prices and shipping and delivery costs indicated on the website and in the Order are inclusive of VAT and expressed in euros. The prices indicated are always and only those indicated on the website at the time the Order is placed online. Product prices and shipping and delivery costs may change without notice. Therefore, please check the final sale price before placing your Order.
5.2 All Products are shipped directly from Italy. Product prices and shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, do not include any costs related to customs duties and related taxes if the shipment takes place to non-EU countries or to countries where applicable legislation provides for import duties.
5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.

5.4 The customer, having selected the in-store collection option, agrees, unless otherwise communicated, to collect the goods at Quadra Shop in Via Melo da Bari, 101/105, 70121 - Bari (BA) - Italy, 4 hours after payment has been made on the following days: Tuesday - Wednesday - Thursday - Friday between 9:30 am and 1:00 pm and 5:00 pm and 9:00 pm. Monday from 5:00 pm to 9:00 pm.

6. Payment methods
Payment for the Products and related shipping and delivery costs may be made using the methods indicated in the Order form on the www.quadrashop.it website, which are summarised below.
6.1 Bank transfer
6.1.1 For online orders on our website, we accept advance bank transfers. Payment must be made no later than 5 business days after order confirmation. Otherwise, the contract will be automatically terminated and ineffective, and the Customer will receive an email canceling the order. Products will be shipped only after Luxe Please srl sees the credit appear in its bank account.
6.1.2 The reason for the transfer must indicate the following data:
Name and surname of the person who placed the Order
Order Number
Order Date
6.2 Credit cards and prepaid cards.
6.2.1 For online orders on our website, we accept both credit card and prepaid card payments (e.g., PostePay) through the PayPal platform, without any additional charges on the product and shipping costs. It is understood that the Customer must hold a valid credit card when ordering the Products purchased online, and that the name on the credit card must match the name on the billing information. Failure to meet these requirements will prevent the Order from being processed.
6.2.2 When purchasing online, upon confirmation of the order, the relevant banking institution will only commit the amount relating to the order from the available funds on the customer's credit card. The amount will actually be charged to the credit card only upon shipment of the purchased products.
6.2.3 If, once the package containing the Order has been received, for any reason the Customer intends to exercise the Right of Withdrawal, following payment for the Products purchased online, the Seller will instruct the banking institution to credit the amount to be refunded directly to the Customer's credit card.
6.3 Paypal.
6.3.1 If the Customer has a PayPal account, Luxe Please srl offers the possibility of making payments directly using the email address and password with which the Customer registered on www.paypal.com.
6.4 At no point during the purchase process will Luxe Please srl be able to access the Customer's credit card information (for example, the credit card number or expiration date), which is transmitted via a secure, encrypted connection directly to the website of the entity managing the electronic payment (bank or PayPal). The Seller will not store this data in any computer archive. Therefore, under no circumstances can the Seller be held responsible for any fraudulent or improper use of credit or prepaid cards by third parties.

7. Shipping and delivery of products
7.1 Each shipment contains:
the products ordered;
the relevant transport document/accompanying invoice;
any accompanying documentation required based on the country of shipment
any informational and marketing material.
7.2 Delivery of the purchased Products
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.
7.3.2 Upon receiving the goods at their home, we ask the Customer to verify the integrity of the packages upon delivery by the courier. In the event of any anomalies, the Customer must have the courier accurately note them and refuse the delivery. Otherwise, the Customer will lose the right to assert their rights in this regard.
7.4 All items are photographed to ensure their integrity before shipping. Registered users can see this in the shipping confirmation email.

8. Right of withdrawal
8.1 Only if the Customer entering into the contract is a Consumer (this definition being understood as any natural person who acts on the site for purposes other than any entrepreneurial or professional activity carried out), will he/she have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) days, starting from the day and time of receipt of the products purchased on the website.
8.2 Returns must be requested and authorized. The Customer must send a request to customerservice@luxeplease.it. The Customer must specify in the email the codes of the items they wish to return and the type of refund they desire: credit or refund. Luxe Please srl will send a confirmation email containing the return authorization (RAN).
8.3 The return of items must be made through any type of courier, following the instructions received at the time of the return request made via the following returns and exchanges page.
8.4 The right of withdrawal is subject to the following conditions:
Returned Products must be returned in their entirety and not in parts or components, even in the case of kits;
Returned Products must not have been used, worn, washed or damaged;
Returned Products must be returned in their original packaging;
Returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times;
Returned Products must be delivered to the courier within fifteen (15) working days from the date you received the products;
8.5 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.4), the Customer may request a refund or a voucher for the value of the returned goods. In the event of a refund, the Seller is required to process it no later than 30 days after the Seller receives the returned products. Luxe Please srl typically refunds the amount initially withdrawn very quickly, but the time it takes for the refund to actually appear on your current account will depend on the Customer's bank. If the Customer chooses a voucher, it must be used within 6 months of issuance. The voucher cannot be combined and must be used in its entirety in an order of equal or greater value.
8.6 In the event of a return, the costs borne by the Customer, in addition to the initial shipping costs for the Order of the purchased products, will be added to the return shipping costs and, where applicable, taxes and customs duties.
8.7 Luxe Please srl undertakes to cover the initial shipping costs of the Products exclusively in the event of damage to the Products due to transport or shipping errors by the Seller. Only in these cases will the Seller also refund the amount paid by the Customer for shipping costs.
8.8 In the event that you exercise your right of withdrawal without complying with the procedures indicated above (e.g., after the 15 days required by law, or without having completed the online return form, etc.), the Seller will resend the purchased Products to you, also charging you for any additional shipping costs.
8.9 The right of withdrawal cannot be applied in the case of products customized at the explicit request of the Customer when placing the Order.
8.10 The right of withdrawal cannot be applied to products on sale, except in specific cases of size exchanges while stocks last.

9. Warranty for non-compliant products
9.1 The Seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, pursuant to the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (this definition means any natural person who acts on the site for purposes other than any business or professional activity they may carry out), this guarantee is valid provided that both of the following conditions are met:
a) the defect occurs within 24 months of the date of delivery of the products;
b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) is correctly requested at customerservice@luxeplease.it
9.3 In particular, in the event of non-conformity, the Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products free of charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
9.4 All return costs for defective products will be borne by the Seller.

10. Contacts
For any information requests, you can contact:
by email to the following address: customerservice@luxeplease.it
by phone: 0883484088
by post to the following address: info@luxeplease.it Luxe Please Srl Via Melo da Bari, 101/105, 70121 - Bari (BA) Italy.

11. Communications to the Customer
The Customer acknowledges, accepts and consents to the fact that all communications, notifications, certifications, information, reports and in any case any documentation on the operations performed, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits established by the Site.

12. Applicable law, dispute resolution and competent court
These General Terms and Conditions of Sale are governed by and will be interpreted in accordance with Italian law, without prejudice to any other mandatory prevailing law of the Customer's country of habitual residence. Consequently, the interpretation, execution, and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law, and any disputes arising from or related to them shall be resolved exclusively by Italian jurisdiction. Specifically, if the Customer is a Consumer, any disputes shall be resolved by the court of their domicile or residence in accordance with applicable law or, at the consumer's option in the event of action brought by the consumer, by the Court of Trani. If the Customer is acting in the exercise of their business, commercial, artisanal, or professional activity, the parties agree that the Court of Trani shall have exclusive jurisdiction.

13. Modification and updating
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in effect at the time of purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.quadrashop.it and in relation to purchase orders submitted after that date.


Information pursuant to art. 13 Legislative Decree 196/2003
Dear Sir/Madame,
We wish to inform you that Legislative Decree no. 196 of 30 June 2003 ("Personal Data Protection Code") provides for the protection of individuals and other subjects with respect to the processing of personal data.
In accordance with the aforementioned legislation, this processing will be based on the principles of fairness, lawfulness, and transparency, and will protect your privacy and rights.
Pursuant to Article 13 of Legislative Decree no. 196/2003, we hereby provide you with the following information:
1. The data you provide will be processed for the following purposes: e-commerce
2. The processing will be carried out using the following methods: computerized / manual
3. The provision of data is mandatory and any refusal to provide such data could result in the partial or total failure to execute the contract.
4. The data will not be communicated to other parties, nor will they be disseminated.
5. The data controller is: Luxe Please Srl. with registered office in Via Melo da Bari, 101/105 70121 - Bari (BA) - Italy
7. You may exercise your rights towards the data controller at any time, pursuant to art. 7 of Legislative Decree 196/2003, which we reproduce in full for your convenience:

Legislative Decree no. 196/2003, Art. 7 - Right of access to personal data and other rights
1. The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him or her, even if not yet recorded, and communication of such data in an intelligible form.
2. The interested party has the right to obtain information on:
a) the source of the personal data; b) the purposes and methods of processing; c) the logic applied in the event of processing carried out with the aid of electronic instruments; d) the identification details of the data controller, data processors, and the designated representative pursuant to Article 5, paragraph 2; e) the entities or categories of entities to whom the personal data may be communicated or who may become aware of it in their capacity as designated representative in the territory of the State, data processors, or persons in charge of processing.
3. The interested party has the right to obtain:
a) updating, rectification, or, where applicable, integration of the data; b) deletion, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which it was collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been notified, including their content, to those to whom the data was communicated or disseminated, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales materials or for conducting market research or commercial communications.

Luxe Please Srl.