GENERAL CONDITIONS OF SALE
The offer and sale of products made on the website www.quadrashop.it are governed by these General Conditions of Sale. The Customer is required, before submitting his Purchase Order, to carefully read these general conditions of sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and of what is indicated in the Order Form. Once the online purchase procedure has been concluded, the Customer is required to print and keep these General Conditions of Sale and the related Order Form, which have already been viewed and accepted.
1. Object
1.1 These General Conditions of Sale concern the sale of products made online through the electronic commerce service on www.quadrashop.it. 1.2 The products sold on the site can only be purchased and delivered in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.
2. Subjects
2.1 The products are sold directly by the company Quadra Group Srl. with registered office in via Argiro 76 70121 BARI (BA), /P.IVA 05367340725 (hereinafter "QUADRA GROUP" or "Seller").
For any information request, you can contact quadragroup.it:
by email to the following address: customerservice@quadragroup.it
by phone: 0883484088
by mail to the following address: QUADRA GROUP SRL Via Nicola De Roggiero, 150/152 76125 – Trani (BT) - Italy
2.2 The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with the simultaneous acceptance of these General Conditions of Sale.
2.3 The product offers on the www.quadrashop.it website are aimed exclusively at adult customers. If you are under the age of 18, in order to purchase on the www.quadrashop.it website, you must first have the consent of one of your parents or a legal guardian. Remember: this always applies, not only to our site, but to all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help. By placing an Order through this website, you warrant to us that you are of legal age (18 years old) and have the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from entering false, and/or invented, and/or invented names in the online Order procedure and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
2.5 Furthermore, by accepting these Conditions of Sale, the Customer exonerates the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided when entering the Order online, the Customer being solely responsible their correct entry.
3. Sale through e-commerce service
3.1 By online sales contract we mean the remote contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer, and QUADRA GROUP Srl, as Seller, in the context of an organized electronic commerce service by the Seller who, for this purpose, uses the remote communication technology known as the Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must complete the Order form in electronic format (hereinafter Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains:
a reference to these General Terms and Conditions of Sale;
information and images of each Product and its price;
the means of payment that you can use;
the methods of delivery of the Products purchased and the related shipping and delivery costs;
a reference to the conditions for exercising your right of withdrawal;
the methods and times for returning the purchased products.
3.4 Although www.quadrashop.it constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer you are using. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely for illustrative purposes.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the correctness of the data relating to the Order itself.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of the Order for its fulfillment.
4. Fulfillment of the Order
4.1 By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 The Seller retains the possibility, before sending the Order Confirmation, of requesting further information via e-mail or on the telephone indicated by the Customer with reference to the Order sent via the Internet.
4.4 The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform the Customer by e-mail that the contract has not been concluded and that the Seller has not followed up on the Order, specifying the reasons. In this case, the sum previously committed to the Customer's means of payment will be released.
4.5 If the products presented on the website are no longer available or on sale after the Order has been sent, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) working days starting from the day following that in which the Customer has transmitted the Order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed to the Customer's means of payment will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 quadragroup.it reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous Order. This applies equally to all cases in which quadragroup.it deems the Customer unsuitable, including, by way of example, the case of previous violations of the contract conditions for online purchases on the Site or for any other legitimate reason, especially if the Client has been involved in any kind of fraudulent activity.
5. Sales prices
5.1 Unless otherwise indicated in writing, all the prices of the Products and the shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is transmitted via the Internet. The prices of the Products and the shipping and delivery costs may vary without notice. Therefore, make sure of the final sale price before submitting the relative Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs associated with customs duties and related taxes if the shipment is made to non-EU countries or in countries where current legislation provides for import charges.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.
5.4 The customer, having selected the in-store collection method, agrees, unless otherwise communicated, to collect the goods in the Quadra Le Club Boutique in Via Malcangi 23, Trani (BT) 76125 - ITALY, 4 hours after the payment has been made in the days : Tuesday - Wednesday - Thursday - Friday at 09:30/13:00 and 17:00/21:00. Monday from 17:00 to 21:00
6. Methods of payment
The payment of the price of the Products and the relative shipping and delivery costs can be made in the manner indicated in the Order form of the website www.quadrashop.it and which are summarized below.
6.1 Bank Transfer
6.1.1 For online orders on our site we accept advance bank transfers. Payment must be made no later than 5 working days following the Order confirmation, otherwise the contract must be considered automatically terminated and ineffective and the Customer will receive an Order cancellation email. The products will be shipped only after quadragroup.it sees the credit on your current account.
6.1.2 The reason for the transfer must indicate the following data:
Name and surname of the person who placed the Order
Order number
Order's date
6.2 Credit Cards and Prepaid Cards.
6.2.1 For online orders on our site we accept both credit card and prepaid card payments (for example, PostePay) through the paypal platform, without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing information. In the absence of these conditions, it will not be possible to proceed with the Order.
6.2.2 At the time of the online purchase, together with the Order Confirmation, the reference bank will only pledge the amount relating to the Order from the availability of the Customer's credit card. The amount will actually be charged to your credit card only upon shipment of the purchased products.
6.2.3 If, once the package with the Order has been received, for any reason the Customer intends to exercise the Right of withdrawal, following the payment of the Products purchased online, the Seller will instruct the bank to credit the amount to be refunded directly to the Customer's credit card.
6.3 PayPal.
6.3.1 If the Customer has a Paypal account, quadragroup.it gives the possibility to make payments directly using the email and relative password with which the Customer registered on www.paypal.com.
6.4 At no time during the purchase procedure is quadragroup.it able to know the information relating to the Customer's credit card (for example, the credit card number or its expiry date), transmitted via a connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment (bank or Paypal). No computer archive of the Seller will keep such data. In no case can the Seller therefore be held responsible for any fraudulent or illegal use of credit and prepaid cards by third parties.
7. Shipments and delivery of products
7.1 Each shipment contains:
the / the products / or ordered / or;
the relative transport document/accompanying invoice;
any accompanying documentation required based on the country of shipment
any informative and marketing material.
7.2 Delivery of the purchased Products
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.
7.3.2 Upon receipt of the goods at home, we ask the Customer to verify the integrity of the packages at the time of delivery by the courier. In the event of anomalies, the Customer must have the same detected and noted down exactly by the courier and reject the delivery. Otherwise, the Customer's ability to assert rights in this regard will cease to exist.
7.4 All items are photographically taken to maintain proof of integrity prior to dispatch. Visible by registered users in the email of successful shipment.
8. Right of withdrawal
8.1 Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within the term of ten (10) days, starting from the day and from the time of receipt of the products purchased on the website.
8.2 The return must be requested and authorized, the Customer must send a request to the address customerservice@quadragroup.it. The Customer must specify in the e-mail the codes of the items he wishes to return and the type of refund he wishes: purchase voucher, or refund. quadragroup.it will send a confirmation email which will contain the return authorization (RAN).
8.3 The return of the items must be made through any type of courier, following the instructions received at the time of the return request. The document must be completed as indicated in the authorization e-mail received from the quadragroup.it Returns department.
8.4 The right of withdrawal is subject to the following conditions:
the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
the returned Products must not have been used, worn, washed or damaged;
returned Products must be returned in their original packaging;
the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
the returned Products must be delivered to the courier within fifteen (10) working days starting from the date on which you received the products;
8.5 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.4), the Customer can request a refund or a purchase voucher for the value of the return. In the event of a refund, the Seller is required to do so no later than 30 days from the Seller's receipt of the returned products. Quadragroup.it normally credits the amount initially withdrawn very quickly, but the times in which the credit will actually be visible in your current account will depend on the customer's bank. If the customer chooses the purchase voucher, he must use it strictly within 6 months of issue. The Purchase Voucher cannot be combined and must be used entirely in an Order of equal or greater value.
8.6 In the event of a return, the costs to be borne by the Customer, in addition to the initial costs of shipping the Order of the products purchased, will be added to the costs of the return shipment and, where applicable, taxes and customs duties.
8.7 quadragroup.it also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also refund the amount that the Customer paid for shipping costs.
8.8 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 10 days established by law, or without having completed the online Return Form, etc.), the Seller will send you the purchased Products again also charging you for the additional shipping costs.
8.9 The right of withdrawal cannot be applied in the case of personalized products at the explicit request of the Customer when placing the Order.
8.10 The right of withdrawal cannot be applied in the case of "Sale" products, except in specific cases of size exchange while stocks last.
9. Guarantee of non-conforming products
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-compliance of the articles with the products ordered, in accordance with the provisions of Italian legislation.
9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid provided that both conditions are met indicated below:
a) the defect occurs within 24 months from the date of delivery of the products;
b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) is correctly requested at customerservice@quadragroup.it
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of conformity of the products without charge, by means of repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. Contacts
For any information request, you can contact:
by email to the following address: customerservice@ quadragroup.it
by phone: 0883484088
by mail to the following address: info@ quadragroup.it QUADRA GROUP SRL Via Nicola De Roggiero, 150/152 76125 – Trani (BT) - Italy
11. Communications to the Client
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits established by the Site.
12. Governing Law, Dispute Resolution and Jurisdiction
These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and/or consequent to them must be resolved exclusively by the Italian jurisdictional authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same on the basis of the applicable law or, at the choice of the consumer in the event of an action taken by the consumer himself, by the Court of Trani. If the Customer instead acts in the exercise of his business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Trani.
13. Modification and update
The Seller may make changes or amendments to these General Terms and Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.quadrashop.it and in relation to purchase orders submitted after that date.
Information pursuant to art. 13 Legislative Decree 196/2003
Dear Sir / Madam,
We wish to inform you that the Legislative Decree no. 196 of 30 June 2003 ("Code regarding the protection of personal data") provides for the protection of persons and other subjects regarding the processing of personal data.
According to the law, this treatment will be based on principles of correctness, lawfulness and transparency and protection of your privacy and your rights.
Pursuant to article 13 of Legislative Decree n.196/2003, therefore, we provide you with the following information:
1. The data you provide will be processed for the following purposes: electronic commerce
2. The treatment will be carried out in the following ways: computerized / manual
3. The provision of data is mandatory and any refusal to provide such data could lead to partial or total non-execution of the contract.
4. The data will not be communicated to other subjects, nor will they be disseminated
5. The data controller is: QUADRA GROUP Srl. with registered office in via Argiro 76 – 70121 Bari (BA).
7. You can exercise your rights towards the data controller at any time, pursuant to article 7 of Legislative Decree 196/2003, which we reproduce in full for your convenience:
Legislative Decree n.196/2003, Art. 7 - Right of access to personal data and other rights
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication:
a) the origin of the personal data; b) the purposes and methods of processing; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as designated representative in the territory of the State, managers or agents.
3. The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means manifestly disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
QUADRA GROUP SRL